Inspect
Capture the resident account, property context, defect evidence, readings, history, access needs and known vulnerabilities.
The LIG assurance lifecycle
From awareness to verified resolution.
One connected control path makes the risk, action, owner, resident communication and evidence visible at every stage.
Discover
Use Whole-Home Risk Observation to identify additional material property, safety, access, vulnerability or safeguarding concerns relevant to safe action.
Triage
Rate property or legal hazard separately from claim and litigation exposure. Identify immediate escalation, make-safe needs and permanent remedial work.
Clock
Record the earliest reliable awareness point—Day Zero—and make the relevant provider or regulatory response target visible.
Escalate
Route potential emergencies, significant hazards, blocked actions and deteriorating cases to the appropriate landlord decision-maker.
Communicate
Preserve resident updates, access offers, failed contact, reasonable adjustments and agreed next steps as part of the property record.
Repair
Define ownership, dependencies and the distinction between immediate make-safe action and permanent resolution.
Verify
Test the completed work against the original defect, agreed scope and root cause. Attendance or a closed job code is not proof of resolution.
Monitor
Watch recurrence, repeat repairs, failed assumptions and cases where risk returns after apparent closure.
Evidence
Maintain one auditable record of awareness, decisions, communications, action, verification, exceptions and learning.
Evidence led by design
Challenge assumptions without transferring responsibility.
LIG complements the expertise already inside a housing provider. A structured evidence review creates room to reconcile competing accounts, identify missing hand-offs and surface risks obscured by fragmented workflows.
LIG supports readiness, triage and evidence-led decision-making. The landlord retains its statutory duties, legal decisions, emergency and accommodation decisions, and ownership of repair delivery.
Read The LIG Standard